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Volunteer In-Service Opportunities

In-Service Readings

This section offers suggestions for written training courses, publications, and books that volunteers can read for in-service training hours. The publications and written training courses indicate the number of applicable in-service hours and include a brief summary of the topics covered. For books, we recommend that you receive in-service hours matching the time it takes you to read the book. Track the time it takes you to read the book and record that on the KCN In-service Form. If your program has a different requirement for receiving in-service hours for books, please adhere to your program’s practice.

Upon completion of any of the in-service training opportunities listed below, document your experience by completing the KCN Volunteer In-Service Training Form. You will automatically receive a copy of your responses, which you should then forward to your Local Program for its in-service training records. You should complete the form each time you complete a training opportunity. If you have questions about the form or any of the opportunities listed below, please contact us.

Book Lists

The books contained in these lists are recommended for in-service credit. We recommend that you receive in-service hours matching the time it takes you to read the book. If your program has a different requirement for receiving in-service hours for books, please adhere to your program’s practice. Remember to complete the KCN Volunteer In-Service Training Form after reading each book.

CASA of Arizona Book List

This book list contains some titles that overlap with the National CASA list, and some additional titles. The books are broken into the following topics: CASA volunteer work, child development, child protection and the legal system, child welfare, communication, cultural competence, domestic violence, education, foster care and adoption, medical, mental health, and substance abuse.

National CASA Fall 2019 Reading and Media List

View National CASA’s Fall 2019 suggested film and TV list on topics ranging from abuse and trauma, addiction, cultural awareness, domestic violence, sexual abuse, and more.

Children's Bureau

"Acts of Omission: An Overview of Childhood Neglect"

This bulletin for child welfare professionals addresses the scope of the problem of child neglect as well as its consequences, reviews definitions and strategies for assessing neglect, presents lessons learned about prevention and intervention, and suggests sources of training and informational support. Strategies for addressing neglect, beginning with prevention, are included. (0.5 hours)

"Addressing the Needs of Young Children in Child Welfare: Part C - Early Intervention Services"

Early intervention (EI) services can help young children (ages birth to 3 years) with developmental delays or disabilities and their families overcome challenges and achieve improved well-being and outcomes. Partnerships between the child welfare and EI systems can expand the array of supports and resources for children and their caregivers in order to help children remain safely in their homes, stabilize placements, and improve well-being. This bulletin describes the intersection of child welfare and EI, provides an overview of the EI process, and outlines the challenges and strategies for implementing EI provisions in Federal law. (0.5 hours)

Belonging Matters – Helping Youth Explore Permanency

Discussions with youth about permanency should take place over time, with close youth engagement and input. Child Welfare Information Gateway conducted a series of interviews with young people—those adopted from foster care and those who aged out of the system—to help illuminate the beliefs and concerns that motivate a desire for either achieving legal permanency or emancipating without it and the emotions behind them. This bulletin includes tips based on the shared experiences of youth formerly in foster care, along with links to resources that may help child welfare advocates in their work. (0.5 hours)

Partnering with Relatives to Promote Reunification (NEW)

This factsheet shares stories and advice from caregivers and birth parents who have experienced kinship care on the importance of maintaining boundaries, managing family dynamics, building trust, positive parenting and communication, and securing support. Relative caregivers may face certain challenges when caring for a family member’s children. A better understanding of how to maintain boundaries and respond to the birth parents’ needs and concerns can help kinship caregivers improve reunification odds and long-term outcomes. (0.5 hours)

Promoting Permanency for Older Youth in Out-of-Home Care

Permanency efforts should include both legal permanency (e.g., reunification, adoption, kinship care) and relational permanency (i.e., a relationship or connection with a caring adult, such as a relative, neighbor, service provider, teacher, or other important person in the youth’s life). This bulletin provides information for child welfare professionals about the importance of permanency—both legal and relational—for older youth and strategies for achieving it. (0.5 hours)

"The Risk and Prevention of Maltreatment of Children with Disabilities"

This publication examines the statistics and research related to the maltreatment of children with disabilities, risk factors, and strategies for prevention. Issues encountered when assessing a child with a disability for maltreatment are explored, and information about promising prevention, collaboration, and training approaches are outlined. (0.5 hours)

"Rural Child Welfare Practice"

This publication highlights the importance of understanding the concerns and needs of children and families in rural communities, their strengths and resources, and the cultural sensitivity required of child welfare professionals as they work to achieve safety, permanency, and well-being for rural children. (0.5 hours)

"Supporting Brain Development in Traumatized Children and Youth"

Summarizes the effects of early trauma on brain development and steps child welfare professionals can take to screen for developmental delays and identify the trauma-affected children and youth in their care. Looks at ways to access cross-sector, therapeutic, and evidence-based treatment to encourage healthy recovery for trauma-affected children and youth. (0.5 hours)

"Working with Kinship Caregivers"

This bulletin is designed to help child welfare professionals promote kinship care by providing kinship caregivers with information, referral, and support services to ensure the safety, permanency, and well-being of children in their care. Information about trends in kinship care, caseworker and caregiver training, and examples of successful State and local kinship care programs are included. (0.5 hours)

"Working with Youth to Develop a Transition Plan"

This bulletin is intended to help child welfare professionals and others who work with transitioning youth to understand the Federal legislative requirements for transition plans and partner with youth to develop a plan over time and through close youth engagement that builds on their strengths while supporting their needs. (0.5 hours)


The following publications are recommended for in-service hours. Each publication indicates the number of hours that should be submitted to your local program for documentation. Remember to complete the KCN Volunteer In-Service Training Form after reading each publication.

"2016 CYPM In Brief: Improving Educational Outcomes for Crossover Youth" (Center for Juvenile Justice Reform)

The Crossover Youth Practice Model (CYPM) was developed to improve outcomes for youth who are involved in the child welfare and juvenile justice systems. This brief is the third in a series that addresses important issues faced by crossover youth and the systems that serve them. (0.5 hours)

"2017 CYPM In Brief: Engaging Court Appointed Special Advocates to Improve Outcomes for Crossover Youth" (Center for Juvenile Justice Reform)

This brief, which is the fourth in a series of CJJR publications that addresses important issues faced by crossover youth and the systems that serve them, highlights the critical role that CASAs play in supporting crossover youth. (0.5 hours)

"2018 LGBTQ Youth Report" (Human Rights Campaign)

The Human Rights Campaign Foundation and the University of Connecticut released the largest-of-its-kind survey ever of more than 12,000 LGBTQ teenagers across the nation, revealing in distressing detail the persistent challenges so many of them face going about their daily lives at home, at school and in their communities. (1 hour)

"How to Implement Trauma-Informed Care to Build Resilience to Childhood Trauma"

Children who are exposed to traumatic life events are at significant risk for developing serious and long-lasting problems across multiple areas of development. However, children are far more likely to exhibit resilience to childhood trauma when child-serving programs, institutions, and service systems understand the impact of childhood trauma, share common ways to talk and think about trauma, and thoroughly integrate effective practices and policies to address it—an approach often referred to as trauma-informed care (TIC). This brief summarizes current research and promising practices for implementing TIC to support the well-being of children exposed to trauma and help them reach their full potential. (0.5 hours)

"Keeping Kids in Families"

This report examines how placements for young people in foster care have changed from 2007 to 2017 using data from all 50 states and the District of Columbia. It suggests how states can leverage the federal Family First Prevention Services Act to prioritize family placement and high-quality, family-centered settings to support even better outcomes — and a brighter future — for kids in care. (0.5 hours)

"Relationships First: Creating Connections that Help Young People Thrive" (Search Institute)

This report provides an overview of the Developmental Relationships Framework, including how individuals can strengthen one-on-one relationships to help youth learn, grown, and thrive. (1 hour)

"The Road to Adulthood: Aligning Child Welfare Practice with Adolescent Brain Development" (Annie E Casey Foundation)

With knowledge of how the adolescent brain matures, adults can do more to ensure that the road leaving foster care will take young people to self-sufficiency and successful adulthood. This guide tells how. (1 hour)

"Transformational Relationships for Youth Success" (Center for the Study of Social Policy)

Transformational relationships help young people see that they matter and that they can change the way they think, feel, and act. This recent report describes a study that looks at the role of transformational relationships in the lives of youth and how to promote them. The report describes what makes relationships transformational, the attributes of workers who are most successful at creating such relationships, and what organizations need to do to promote them. It also probes the larger question of how complex public system can avoid getting in the way of relationships and actually promote them. (0.5 hours)

CASA of Arizona Training Courses

Arizona CASA has published some written training courses that cover various topics. The trainings listed below are recommended for in-service credit. Each training course indicates the number of hours that should be submitted. Remember to complete the KCN Volunteer In-Service Training Form after reading through each training course.

Anxiety Disorder

Anxiety disorders are the most common mental illness in America. This training module discusses different kinds of anxiety disorders, including panic disorder, separation anxiety, OCD, PTSD, social anxiety, and general anxiety. It also provides information about psychotherapy and drug treatment. (0.5 hours)

Attention Deficit-Hyperactivity Disorder

The most commonly diagnosed behavioral disorder of childhood is broken down, and the following are explored: causes, symptoms, disorders, barriers, and pharmacological and psychosocial treatments. (1 hour)


This course reviews potential causes of autism, as well as the diagnosis, treatment, and coping that can go along with the developmental disorder. (0.5 hours)

Childhood Depression

As many as one in 33 children and one in eight adolescents may have depression. This training module identifies misconceptions, risk factors, early signs, diagnosis, treatment, and family advice. (0.5 hours)

Childhood Neglect

This training module introduces the concept of childhood neglect. It further provides an explanation about the types of neglect, as well as causes, consequences, intervention, and prevention. (1 hour)

Domestic Violence

This training explains how domestic violence fits into a cycle of violence, addresses both myths and facts, provides suggestions for addressing parents, and delves into a child’s symptoms, needs, and behavior. (1 hour) 

Fetal Alcohol Syndrome

In this module, the criteria, effects, treatment, traits, and statistics of fetal alcohol syndrome are explained in detail. (0.5 hours) 

Neonatal and Newborn Substance Exposure

This module addresses the possible effects of neonatal and newborn exposure to cocaine, opiates, smoking, and alcohol. It also talks about the procedure for the child’s removal from the parent, as well as the pros and cons of the removal. (0.5 hours)