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Network Services Manager

Overview

The Kentucky CASA Network (KCN) is seeking a highly qualified candidate for its new position of Network Services Manager. The primary responsibilities of the position will be assisting local Court Appointed Special Advocate (CASA) programs by serving as the primary contact for new local program Executive Directors and working as part of the Quality Assurance Team. The position will provide support and guidance to new Executive Directors across the Commonwealth. The position will also assist the Director of Training & Impact in the delivery of network trainings.

The ideal candidate will be a mission-focused professional, team player, problem solver, and have a passion for helping programs achieve desired outcomes. The KCN staffing structure is a cross-functional, collaborative model. The Network Services Manager will work collaboratively with all KCN staff and will work closely with the Director of Training & Impact and Director of Quality Assurance.

Candidates may be located in Louisville, Kentucky or remotely. The KCN seeks to recruit diverse applicants and encourages those from marginalized and diverse backgrounds statewide to apply.

About the Kentucky CASA Network

The KCN is a 501(c)(3) nonprofit organization, governed by a board of directors, that provides ongoing development, training, technical assistance, and resources to local CASA programs across Kentucky. The KCN is the recognized state association in the Kentucky Revised Statutes (KRS) 620.530 and the National CASA/GAL Association for Children.

The KCN has a mission to strengthen and support local CASA programs to build capacity to serve abused and neglected children involved in the court system through no fault of their own. The association advocates for the needs and interests of CASA programs and volunteers with industry stakeholders, state and federal officials, and child welfare decision-makers to advance the CASA mission statewide. The KCN currently supports 22 local CASA programs that served more than 3,700 children throughout the Commonwealth in 2021.

Job Duties

  • Assist local CASA programs by acting as the primary contact with the KCN for new local program Executive Directors, including ensuring their successful onboarding and training.
  • Collaborate with the Director of Strategy and Board Relations to provide training and guidance to new local CASA Board Members.
  • Work closely with the Director of Training & Impact to facilitate and provide pre-service training to new Executive Directors and staff; provide on-site follow-up support to new Executive Directors.
  • Assist the Director of Training & Impact with other network trainings for new and seasoned staff, volunteers, and/or board members.
  • Provide support to local Executive Directors relating to KCN programmatic requirements, statutory and regulatory requirements specific to Kentucky CASA programs, and requirements of the National CASA/GAL Association.
  • Assist the Director of Quality Assurance with the implementation of the KCN Quality Assurance Program by acting as a member of the KCN on-site Quality Assurance Review Team. Travel to local CASA programs for on-site reviews, support local CASA programs as needed, and assist programs in implementing Quality Assurance Action Plans.
  • Provide as-needed temporary volunteer management services for CASA programs in transition statewide.

Desired Areas of Expertise and Qualifications

  • Bachelor’s degree in nonprofit management, human services, or related field. Supervision or management experience preferred with a minimum of 3 years related experience in administration of volunteer, nonprofit, or public service organizations.
  • Strong oral, written, and presentation skills and experience in training small to large groups both virtually and in person
  • Strong working knowledge of the CASA programs and the system in which CASA volunteers navigate is highly desired
  • Detail-oriented team player with a strong work ethic and the ability to work remotely with limited supervision
  • Strong analytical and problem-solving skills
  • Passion and dedication to the mission in working with vulnerable youth and displays high levels of integrity, judgment, and compassion
  • A commitment to National CASA/GAL’s Guiding Principles on Diversity, Equity, and Inclusion
  • Ability to work a flexible, intermittent schedule with some work periods requiring statewide travel including evening and occasional weekend work
  • Computer proficiency and experience: Word, Excel, PowerPoint, and Adobe Acrobat, as well as communication tools such as Microsoft Teams, Google Workspace, and SharePoint
  • Ability to complete the 30 hours of pre-service training for CASA volunteers
  • This position will work remotely, and the successful candidate may be located anywhere in Kentucky. Approximately 40-50% of the work will require overnight travel statewide. Travel may be required outside of business hours and on weekends.

Compensation and Benefits

The salary range for this position is $50,000-$55,000 commensurate with experience and the applicants background and knowledge of the Court Appointed Special Advocate program. Benefits include retirement and healthcare; a generous PTO policy inclusive of sick, vacation, and personal leave; short-term disability benefit inclusive of maternity, paternity, and adoption leave; a family-friendly and flexible work environment; and the opportunity to work with a team of professionals who share a passion for ensuring the Commonwealth’s children live in safe and permanent homes.

Kentucky CASA Network, Inc. provides equal employment opportunity to all individuals, regardless of race, color, ethnicity, creed, religion, sex, gender identity, pregnancy, age, sexual orientation, national origin, disability, genetic information, veteran status, or any other characteristic protected by state, federal, or local law.

To Apply

Please submit a resume and cover letter to the attention of the State Director/CEO at careers@kentuckycasanetwork.org no later than February 3, 2023.

 

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